Returns & Exchanges
Return and Exchange Policy
We strive to ensure your satisfaction with every purchase. If you need to return an item, please review our return and exchange policy below:
1. Return Request: To initiate a return, you must contact our Customer Care team within 7 days of receiving your product. Please provide your reason for the return and any relevant details.
2. Product Condition: All items must be returned in their original, unused condition with all tags and packaging intact. Products that show signs of use or damage will not be eligible for a return or exchange.
3. Exchanges: We offer exchanges before issuing a refund. If you wish to exchange your product, our team will guide you through the process once your return request is approved.
4. Refunds: Refunds will only be processed once we have received and inspected the returned product. Please allow 7 to 10 business days for the refund to be issued to your original payment method after the return is approved.
5. Non-Returnable Items: Certain items may be ineligible for return due to hygiene or personalization. Please refer to our product details for information on specific exclusions.
6. Shipping Costs: Return shipping costs are the responsibility of the customer unless the item arrived damaged or was incorrect.
For any questions or concerns regarding our return policy, please don’t hesitate to contact our Customer Care team at customercare@christophercisnerossmith.co.
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